We’ll use the goals you’ve told us about, plus what we learn in the first baseline session, to focus each week on the decisions, numbers and habits that move your business forward.
If there’s a proposal you’ve accepted, this agreement sits alongside it. It’s the practical ground rules for how we run sessions, how we bill, and what we each do to keep the work useful and accountable.
What we’ll do
Business coaching covers the sessions, check-ins and workshops you’ve chosen, and the day-to-day support that goes with them. We’ll help you set a baseline, build a 90-day plan, and then stay on the thread with weekly accountability, a pipeline and numbers review, and a reset of management habits where that is what’s holding things back.
Your proposal sets out what you’re getting. If you want to add extra people, extra sessions, or change the cadence mid-month or mid-quarter, we’ll price the change and agree it in writing before we book time or do the extra work. If things go sideways mid-quarter, we’ll pause the 90-day plan and reset it in the next session, rather than turning it into a whole new programme.
Payment
Business coaching is billed monthly, as a recurring engagement. We invoice at the start of each month you’re booked for, and there’s nothing to pay up front beyond that month. Each invoice is payable within 7 days of its date.
If an invoice goes overdue, we’ll pause sessions and any between-session support until the account is back up to date, because we need to protect time for clients who are current. If you think there’s been a mistake on an invoice, tell us straight away and we’ll talk it through. You still pay the undisputed part on time while we sort the rest.
Keeping it private
What you share with us in sessions stays between you and us, including your numbers, staff issues, suppliers, customer situations and anything you’d reasonably treat as sensitive. We ask you to treat our materials the same way. That includes notes, worksheets, planning documents and anything we send between sessions.
Sometimes we may have to disclose information by law. If that comes up, we’ll tell you, unless we’re not allowed to. When the coaching ends, we’ll return or delete confidential information we hold for you if you ask. We’ll keep our own working notes so we can run our business properly, and we’ll still keep them confidential.
How we’re set up
We’re an independent coaching team, not part of your staff. That means we don’t manage your employees day to day, we don’t have authority to hire or fire on your behalf, and we don’t sign contracts or commit spend for you unless you’ve asked us to and confirmed it in writing.
We’re responsible for our own taxes, insurance, equipment and the way we run our work. You’re responsible for your own business decisions and for implementing changes in your company. We’ll challenge you, help you think, and keep you accountable to what you said you’d do. We can’t do the doing inside your business unless we’ve agreed that as a separate piece of work.
Ongoing coaching
Business coaching runs month to month and renews automatically at the start of each new month while you keep it going. We’ll agree your regular session slot for the month ahead, and we’ll confirm which of us you’re booked with when we schedule. Tom Hargreaves covers business coaching, Nadia Kaur covers operations coaching, and James Pritchard covers finance coaching.
To stop the recurring engagement, either of us can give notice. We’ll agree the notice period with you in writing, because it depends on your cadence and how your month is booked. Notice takes effect at the end of a monthly period, not mid-month, unless we both agree otherwise. Any booked time in the final month is still delivered and billed as normal.
Where we’re responsible
We take responsibility for doing the work we’ve agreed, showing up prepared, and treating your information with care. If we make a mistake that’s within our control, we’ll put it right by redoing the affected coaching time or correcting the work, as appropriate.
Business coaching is advice, challenge and support, not a guarantee of a specific commercial outcome. You make the final calls, and results depend on factors we can’t control, like market conditions, your team, and how quickly decisions are implemented. We’re not responsible for losses caused by decisions you take, actions you instruct your team to take, or work done by third parties you bring in.
Ending the work
Either of us can end Business coaching by giving notice. We’ll follow the notice period we’ve agreed in writing for your recurring engagement. If you want to end because something isn’t working, tell us first. In most cases we can fix it by resetting the goals, the cadence, or what we’re measuring.
If we end the work, you pay for the coaching time already delivered and any month already invoiced for the period you’re in. We’ll hand over anything we’ve produced for you that month, like the current 90-day plan, decision list, and action owners, so you’re not left without the thread. If you’ve missed sessions, we’ll try to rebook them within the same month. If diaries don’t line up, that time is still treated as used because we held it for you.
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