Help Center / Invoicing and payments /
Discounts
Discounts on invoices can be applied as a percentage or a fixed amount, at the item level or the invoice level. The discount appears on the invoice with the original amount visible alongside the reduced total, so the client sees exactly what was adjusted and by how much.
Per-item discounts
A discount applied to a specific line item reduces only that item's total. The line item shows the original rate, the discount, and the adjusted amount. Per-item discounts are useful when a particular service or product is discounted while the rest of the invoice stays at full price.
Invoice-level discounts
An invoice-level discount applies to the subtotal, reducing the entire invoice amount. The discount can be set as a percentage of the subtotal or a fixed amount. Invoice-level discounts appear as a separate line before the total, making the adjustment clear.
Combining discounts
Per-item and invoice-level discounts can be used together on the same invoice. A line item might carry its own 10% discount, while the invoice overall has a separate £50 discount applied to the subtotal. Both discounts are shown on the invoice, so the breakdown stays transparent.
Showing the original amount alongside the discounted total makes the value of the discount visible to the client, which reinforces the value of the adjustment.
