Help Center / Invoicing and payments /
Overdue invoices and reminders
When an invoice passes its due date without payment, the status changes to "overdue" automatically. No manual status update is needed. Reminder emails keep the outstanding amount visible to the client, either on-demand or on an automated schedule.
Automatic status changes
Due dates are set when the invoice is created, based on the payment terms (e.g., Net 15, Net 30, or a specific date). Once the due date passes and the invoice hasn't been marked as paid, the status flips from "pending" to "overdue". The invoice list can be filtered to show only overdue invoices, so outstanding payments are easy to spot.
Manual reminders
A reminder email can be sent at any time with one click. The reminder includes the invoice link, the outstanding amount, and the due date. The email message is customisable, so the tone and content can be adjusted for each reminder.
Automatic reminder schedules
Automatic reminders can be configured to send at intervals after the due date. A common setup might send reminders at 3 days, 7 days, and 14 days overdue. Each automatic reminder goes out without manual action, and the interval schedule is configurable from invoice settings. Automatic reminders apply to all overdue invoices or can be set per invoice.
Automatic overdue reminders keep payment follow-ups running in the background, so outstanding invoices get attention without adding manual tasks to your workflow.
